Provider terms

These terms apply when you purchase customer leads through FindMyPro.

FindMyPro is an introduction service. We connect customers with independent businesses and professionals. We are not a party to any contract between you and the customer and do not carry out, supervise or guarantee the work.

By registering as a provider, accepting an offer, or purchasing a lead, you agree to these terms and confirm that you are acting for business purposes.

Your business

You must provide accurate information about your business and services and hold any qualifications, licences and insurance required for the work you provide.

You must not claim that FindMyPro approves, endorses or guarantees you or your work.

Leads

A lead is a customer enquiry, not a confirmed booking or guarantee of work.

We may carry out basic checks on submitted information, but we do not guarantee the customer's identity, intent, budget, ability to pay or the accuracy of everything they provide.

When you purchase a lead, you pay for access to the customer and enquiry details. We do not guarantee that the customer will respond, request or accept a quotation, or proceed with the work.

We normally offer a request to one provider at a time, but may offer it to another provider if you decline, do not respond or cannot help the customer.

First-refusal offers

For some qualifying enquiries, FindMyPro may give an eligible provider a right of first refusal. This means we may offer that enquiry to that provider before making it available to other providers. It is a limited opportunity to accept access to the enquiry, not a guarantee that the customer will use you or that any work will result.

The first-refusal window, the time allowed for a response, the lead price and any applicable VAT will be shown in the provider portal or in the relevant offer. You must accept and pay within that window if you want to take the lead. If you decline, do not respond within the stated window, tell us you cannot help, or otherwise fail to complete the purchase, we may release the enquiry to other suitable providers.

FindMyPro may decide which providers are eligible and which enquiries qualify. Eligibility may depend on service, location, capacity, account status, previous conduct or other operational criteria. A first-refusal right is not transferable, exclusive beyond the stated window, or a promise of future enquiries.

If an enquiry is released to a shared pool after a first-refusal window, the original first-refusal provider may still purchase it, but the applicable price shown to that provider may remain the first-refusal price. Other providers may be offered the enquiry at the shared-pool price shown to them. Waiting for the first-refusal window to expire does not entitle a provider to a lower price or priority.

We may withdraw, suspend or change future first-refusal eligibility for non-payment, misuse, inaccurate information, poor customer handling, unsafe conduct, suspected fraud, failure to comply with these terms, or operational or legal reasons. This does not remove rights already accepted and paid for, except where necessary to comply with law or prevent misuse.

Refunds

Lead purchases are non-refundable once the details have been made available, except where required by law or where:

• you were charged twice for the same lead;
• a FindMyPro technical failure prevented access to the lead; or
• because of a FindMyPro error, the lead was materially different from the information shown before purchase.

A refund is not due simply because the customer does not respond, changes their mind, chooses another provider or does not proceed.

Customer data

You may use customer details only for the relevant enquiry and any work resulting from it.

You must keep the information secure and comply with applicable data-protection and communications laws. Receiving the details through FindMyPro does not itself give permission for unrelated marketing.

Your responsibility

Any contract for work is directly between you and the customer.

You are responsible for your quotations, prices, appointments, workmanship, safety, payments, cancellations and compliance with applicable laws.

Fees and liability

The lead price and any applicable VAT will be shown before purchase. Prices may differ between a first-refusal offer and a later shared-pool offer, and the price shown to the original first-refusal provider may remain unchanged if the lead is later released.

FindMyPro is responsible for the introduction service it provides, not the customer's actions, your work or the commercial outcome of a lead.

To the extent permitted by law, our liability relating to a purchased lead is limited to the amount paid for that lead. Nothing in these terms limits liability where the law does not allow us to do so.

Access and contact

We may suspend or restrict access for non-payment, misuse, misleading information, unsafe conduct, suspected fraud or legal or data-protection concerns.

For support or a lead dispute, use our contact page and provide the relevant lead reference.